You can get access to TPIX in 4 ways:

1. install your devices or just feed and terminate your cable at a selected Orange facility with TPIX devices providing direct access to the platform (at ul. Kazimierzowska 53/55 in Warsaw);
2. install your devices or just feed and terminate your cable at a selected Orange facility where the Ethernet node is located;
3. use the ME or CE service port already purchased from Orange within the free bandwidth on it;
4. connect to the TPIX platform switch in the LIM Center building at Al. Jerozolimskie 65/79 in Warsaw using the infrastructure in the building.

The introduction of cables to Orange facilities and the installation of devices in these facilities are described in Telehousing offer. A list of Orange facilities across the country where Ethernet nodes are located is available in the „”Join TPIX” tab..

Submit a signed order in writing and attach the following documents:

• a copy of the telecommunications permit or a certificate of entry in the register of telecommunications entrepreneurs issued by the President of the Office of Electronic Communications;
• an original or a copy certified by an authorized person of an extract from the National Court Register issued no earlier than 3 months before the date of the order;
• a power of attorney, if the person placing the order is not formally authorized to make a statement of intent on your behalf.

If you use Data service within the ME or CE network, order channels for TPIX open peering service or private VLAN channels to ports of carriers connected to TPIX under this contract.

Send the signed order to the following address:
Orange Polska (OPL)
Zarządzanie Relacjami z Klientami Operatorami
Obsługa Posprzedażowa
Al. Jerozolimskie 160
02-326 Warszawa
If you use the DATA service of Orange Polska, order the service through your account manager.

No, you can’t. A signed document is required.

You will receive an answer within 15 working days, counting from the day of placing a complete order. We will send it by e-mail to the address indicated in the order.

Yes, we can. This applies in particular when:

• the carrier fails to provide all the required documents attached to the order,
• the devices, cables or equipment on the optical patch panel, necessary for expanding optical fibers, do not meet the requirements specified in the applicable legislation,
• the carrier violates material provisions of previously concluded agreements with Orange and, despite a request to remove these violations, has not done so by the time the order is placed,
• the carrier has defaulted or continues to default on payments to Orange under previously concluded agreements and refuses to secure future receivables for the execution of the TPIX contract in the form of a guarantee or bank provision confirming its ability to bear financial obligations,
• execution of the order is impossible due to force majeure.

If your order is accepted, we will send you an initialed draft of the contract (in duplicate) and we will book the necessary resources to execute the contract.

Sign both copies of the contract and return within 10 business days of receipt to the address indicated in the address attachment.

You can sign a contract for a definite or indefinite period. A contract for an indefinite period can be concluded only if Orange does not need to incur investment costs to meet the non-standard expectations of the carrier.

We will start charging from the date the service is made available, i.e. the signing of the relevant transfer protocol for access to services available on the TPIX platform.

Yes, you can. You can change the number, location and bit rate of the ports you order, and order additional VLANs (logical Ethernet channels created within a port).

You may terminate the contract for an indefinite period by giving 30 days’ notice, effective at the end of the billing period, by delivering a written statement to Orange by registered mail with acknowledgment of receipt or by courier service to the address specified in the address attachment to the contract.

Yes, it is. A contract for an indefinite period may be terminated only in writing under pain of nullity.

A 30-day notice period applies.

There are two types of fees:

• activation fees (1/10/40/100 GBE ports, VLAN channels or e-mails),
• subscription fees (1/10/40/100 GBE ports, VLAN channels).

The billing period is one month. If the period of use of the service does not cover a full month then the subscription fees are set at 1/30 of the monthly fees due for each started day of use.

You can report technical problems through one of the following channels:

• e-mail: spptp.swo@telekomunikacja.pl
• telefon 193 33

If you use the services of the TPIX platform under the Municipal Ethernet (Miejski Ethernet) contract, you will find the contact details for reporting failures and complaints in that contract.

You can send financial claims in writing to the following address:
Orange Polska (OPL)
Zarządzanie Relacjami z Klientami Operatorami
Rozliczenia i Systemy Wsparcia Sprzedaży
Al. Jerozolimskie 160, 02-326 Warszawa.
If you use the services of the TPIX platform under the Municipal Ethernet (Miejski Ethernet) contract, you will find the contact details for making financial claims in that contract

A financial claim must include the number of the invoice to which the objections relate and a detailed list of the services complained of, along with detailed information about the objections raised.

We will process the claim within 30 days from the date of submission.